Policies

Modern’s #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically, and which are medically appropriate for you. If you have any questions, at any time, please ask! We are here to help!

  • At Modern all appointments require a credit card number to be kept on file, we have a 24 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels will result in a $50 fee and an inability to book a future appointment unless fee is paid. We understand that occasionally you may have to cancel an appointment with us. We respect our Providers’ time as they are booked out weeks to months ahead. Last-minute cancellations do not allow us time to fill those gaps.  We appreciate your understanding of our cancellation policy. This will allow the Modern team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.

    By scheduling an appointment, you are agreeing to our cancellation/no-show policy.

  • Services: We do not offer refunds on any services rendered. We can convert the service(s) purchased into Beauty Bank Money to be used here at Modern towards other services or products.

    Retail:We do not offer refunds on opened products purchased. Defective products may be exchanged within 14 days for the same product only. If you have a bad reaction with product, we ask that you to send us a picture and consult with a technician prior to receiving a credit or exchange of the product.

    No refund on Gift Certificates/Gift Card purchases.

  • We love babies and children, however, we ask that you please make child care arrangements prior to your appointment.  This ensures the safety of your children as well as a relaxing environment for all clients. We understand that that sometimes that doesn't always go as planned, please contact us and we can make arrangements.

  • Gratuity is not included in the cost of your service but is always appreciated if you feel we met each and every one of your needs. Industry standard is 15-20%. We tell you this to be informative: the amount you leave, if any, is completely at your own discretion.

  • We recommend that you arrive 5-10 minutes prior to your scheduled service. This will allow you to fill out necessary paperwork. If circumstances cause you to arrive late to your appointment, your service will still end at the scheduled time so as not to delay our next guest. 

  • Service packages and pre-paid treatments must be used within 12 months of the date of purchase, or they will expire. Laser Hair Removal and Tattoo Removal packages must be used within 24 months of date of purchase or they will expire. Any unused portion of a package/pre-paid services will not be refunded.

  • Refer a New Client to our practice and receive a $50 credit towards any service on your account after the New Client’s first treatment over $200 is complete. You must use your credit within one year. There is no cash value associated with this credit to your account as it will only be applied toward a service. The New Client MUST inform us at their time of service, which Current Client referred them.